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MCSO launches ‘Call if you can, text if you can’t’ 9-1-1 texting program


PHOENIX – The Maricopa County Sheriff’s Office launched a new program last week that allows residents in the county area to text 9-1-1 emergency services if you are unable to call while involved in a dangerous situation.

MCSO launched “Call if you can, text if you can’t,” in cooperation with the Maricopa Association of Governments and the Maricopa Region 9-1-1, who alongside the disabled community worked diligently to make texting an option for local citizens.

The texting option allows individuals with a safer alternative to contact emergency services when being overheard could present a dangerous situation for callers.  It also provides an option for those who have difficulty or simply can’t make a voice call due to a disability.

The system for the new texting system was purchased in 2017, but personnel needed to complete the training before it could be launched.

“Today, the new program is in place and users will be able to send text messages to 9-1-1,” a press release issued by MCSO stated.  “MCSO is one of the many emergency service providers participating in the new program in Maricopa County.”

MCSO would like to remind residents that voice calling is always the best option where possible when contacting emergency services for help.  Also group texts and translations services are not available through text, and users will need to write their location in a text to the public safety call center because texts do not provide operators with locations.