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Fraud alert: APS warning of email scam

Staff Report~ 1/7/2015

PHOENIX – APS has put out a release warning customers of an email scam that is attempting to defraud customers.

APS has become aware of an email scam that is indiscriminately targeting consumers across the country.  Recipients are receiving the random emails, which instruct them to make a credit card payment at a Web site that appears to be a valid APS Web site. These emails and the Web site are fraudulent. If you think you’ve received one of these phishing emails, contact APS immediately.

APS is alerting customers to these fraudulent emails and notes that fraudulent emails can often be identified by mismatched fonts, missing hyperlinks, improper grammar, and misspellings.

Customers are encouraged to verify with APS: If there is ever a question about the validity of an email, Web site, or person claiming to be an APS representative, call the APS Customer Care Center immediately at (602) 371-7171 in order to verify this information.

Never share credit card information with an unverified source. Customers who pay by credit card at will be directed to the KUBRA EZ-Pay Web site, which asks the customer to enter a “captcha” validation code. Any other credit card payment site is fraudulent and should not be used.

If customers receive a fraudulent email, they should immediately report the incident to their local law enforcement agency. APS is collaborating with local law enforcement to shut down fraudulent Web sites.